“We’re very happy with Cisco and its business partners,” says Emerson. “The level of support from the Cisco team in New Mexico has been wonderful. I knew that if we had any kind of problem with this system, it would get resolved quickly and correctly. Support is what keeps the system running, so support like that is even more important than the cost of a system."

— Robert R. Emerson, Director of Technology, Farmington Municipal Schools

ANM recognizes that all networks are not the same. Size, complexity, and budget are all issues that can determine a company’s support structure. To give our clients the best value and support ANM offers a three tiered approach for technical support:

Monthly Support Contract

With a support contract, clients are assigned a primary Engineer and a secondary Engineer for back up. Your primary Engineer will be onsite for the monthly hours for which we are contracted. Your primary Engineer can be the main support for your network or a supplement to an existing staff. Support contracts are for one calendar year. The one requirement, is that all clients choosing to sign a support contract must have an operational tape back up or be willing to
purchase one.

Pre-Paid Services

This approach allows clients to purchase a pre-paid block of service to be billed at a discounted rate based on the level of engineer dispatched. The minimum block is $1050 which is equivalent of 10 hours at a Level 1 Engineering Rate. The block of service may be used for onsite, remote or telephone support, consulting or training during regular business hours (8 am to 5 pm Monday-Friday) at a discounted rate. An additional charge of $25 per hour is added for after hour service. Pre-paid blocks of service are valid for one calendar year from the date of purchase and may not be used for product purchases. No refunds are given for balances not used within one calendar year. ANM will make a concerted effort to dispatch the same Engineer throughout the time the block of service is being utilized.

Time and Materials

If you have a technical issue and are in need of support we will dispatch an available Engineer. The client will be billed for the time and materials required to resolve the issue.